Common purchase queries answered
Orders and Shipping
Our supplier provides standard delivery service which usually takes 3-5 days. Express delivery is also offered for an extra amount for next day delivery.
You will be asked to create an account on the supplier website to place your order when you place the order with them.
Our suppliers provide different ways to amend your shipping address usually prior to the order has shipped. Please contact our supplier’s customer service for updating shipping address.
Our supplier will provide a link to the courier website to track your order.
If you have created an account during checkout, you can also find the delivery information from within your account page on the supplier website.
If you need to swap an item
Returns and Exchanges
All of our suppliers provide easy returns and refund policy, usually 30 days. Please check the supplier website for more information.
All suppliers work hard to deliver the correct item but if you have received a wrong item, please contact the supplier’s customer service for further information.
All suppliers work hard to deliver the item without damages but if you have received a damaged item, please contact the supplier’s customer service for further information.
All suppliers clearly state the customer service team’s phone number, email and live chat to contact them on their website.
All suppliers provide you with an option to easily cancel the order before it has been shipped.
Please contact the supplier’s customer service for further information.